- Meet & greet first
- Every new client gets a free 30-minute meet & greet before the first walk. It's not optional, and it's not charged.
- Service area
- Pasadena and roughly a 10-mile radius across the San Gabriel Valley. No travel surcharge anywhere inside it.
- Walks are one-on-one
- Your dog is the only dog on the leash, unless you book two dogs from the same household.
- Reactive & anxious dogs
- Walked solo, on quiet low-traffic routes, at times of day with fewer dogs out. We plan around triggers at the meet & greet.
- Senior & puppy walks
- Pace and route are matched to the dog: flat, sniff-led, shorter loops where that's the right call.
- Medication
- Most oral and topical medications administered at no additional charge.
- Home access
- Key handoff, lockbox, or a smart-lock code you can rotate. Agreed before the first walk; I confirm lock-up after every visit.
- Same-day walks
- Often possible for existing clients, so call or text. New clients need the free meet & greet first.
- Rain & heat
- I still show up in rain, with towel-off time. In extreme heat, walks shift to early morning or evening on shaded routes.
- Cancellations
- Under 24 hours' notice is charged the full rate.